Most files sync and process automatically. When one does not, Aracor flags it so you can see what happened and try again.
How a failed file looks
A file that failed shows a small red dot next to its name on the Documents page. Hover over it to see the reason, or "Sync failed" if no specific reason is available.
File states
As a file moves through Aracor you may see Syncing, Processing, Indexing, Organizing, Versioning, and finally Ready. Two states need your attention:
Error. Processing failed. The file is still viewable and downloadable, but it may not be fully searchable.
Ineligible. The file cannot be processed, for example an unsupported format, a password-protected file, or a corrupted file.
A file marked Blocked was stopped by a virus scan.
Encrypted files never sync
Password-protected and encrypted files are a special case: retrying will not help. Aracor has no way to decrypt them, so they will not sync from SharePoint and they cannot be uploaded manually. Remove the protection from the file, then add it again.
Show only failed files
On the Documents page, open the filter menu and turn on Sync failed to list just the files that did not sync.
Retry a file
Open the file's action menu and choose Retry sync. Aracor re-syncs the file from its cloud folder, and the menu shows Retrying while it works.
When a whole folder partly fails
Open Cloud Sync on the Documents page, next to the filter menu in the toolbar, to see each folder's status. An amber dot means some files synced and some failed; a red dot means the folder sync failed. Each folder shows how many of its files are synced, and you can trigger a fresh pull with Sync now.
Cloud Sync only appears when you have at least one folder connected.