Most files sync and process automatically. When one does not, Aracor flags it so you can see what happened and try again.
How a failed file looks
A file that failed shows a small red dot next to its name on the Documents page. Hover over it to see the reason, or "Sync failed" if no specific reason is available.
File states
As a file moves through Aracor you may see Syncing, Processing, Indexing, Organizing, Versioning, and finally Ready. Two states need your attention:
Error. Processing failed. The file is still viewable and downloadable, but it may not be fully searchable.
Ineligible. The file cannot be processed, for example an unsupported format, a password-protected file, or a corrupted file.
A file marked Blocked was stopped by a virus scan.
Show only failed files
On the Documents page, open the filter menu and turn on Sync failed to list just the files that did not sync.
Retry a file
Open the file's action menu and choose Retry sync. Aracor re-syncs the file from its cloud folder, and the menu shows Retrying while it works.
When a whole folder partly fails
For connected cloud folders, open Cloud sync in the footer to see each folder's status. An amber dot means some files synced and some failed; a red dot means the folder sync failed. The count shows how many of the folder's files are synced.