If Aracor says it cannot see a document you uploaded, the document is usually still being processed, or it finished processing after your conversation started. Open the Documents page and check the document's status before anything else.

Every document moves through a processing pipeline, and the Documents page shows the current stage next to each one:

You do not need to wait for Ready to start asking questions. A document becomes available to Aracor Partner as soon as it reaches Indexing. At Syncing or Processing, the text has not been extracted yet, so Aracor genuinely cannot read it.

If Aracor does not pick up a document you added while a conversation was already open, start a new conversation. The new conversation will see everything that is available at that point.

An Error status means processing failed. The document is still viewable and downloadable, but Aracor cannot answer questions about it. Open the action menu on the document's row and choose Retry.

An Ineligible status means the document cannot be processed at all. There are three common causes:

Password protection is the most common cause. Aracor cannot decrypt a protected document, so remove the protection and upload the document again. Ineligible documents are excluded from the available-document counts you see in Aracor.

Check each document individually rather than the folder. A folder can finish syncing while individual documents inside it are still processing, failed, or ineligible. On the Documents page you can filter by status to see which ones did not make it through.